Integrations/Acuity Scheduling
A

Control what your AI agents do in Acuity Scheduling.

Let your team build AI agents for Acuity Scheduling. Bollard AI controls what each one can do, area by area.

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AAcuity Scheduling
Booking Agent
Appointments Calendar areaOffReadFull use
Availability Calendar areaOffReadFull use
Clients Calendar areaOffReadFull use
Cancel appointments
What agents can do

Set what each agent can do with your scheduling.

Each area of Acuity Scheduling, like appointments, availability, or clients, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied.

Off
No access
The agent can't see that part of Acuity.
Read
Read-only
The agent can read your availability and appointments. It can't change anything.
Full use
Book and update
The agent can book and update appointments in that area.

Some actions stay off until explicitly turned on

Each one cancels booked time or exposes client and payment data, so it could override the limits set elsewhere.

Cancelling appointmentsReading client records and paymentsDeleting certificates and coupons
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Acuity Scheduling a single time. Bollard AI lays out the areas of your scheduling, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead, book, and update appointments in a single area
Example

An appointment booking agent.

A booking agent books appointments and can read your availability, but it can't cancel booked time or open client records.

Appointments Calendar areaOffReadFull use
Availability Calendar areaOffReadFull use
Clients Calendar areaOffReadFull use

Manage access

ALLOWEDBooking Agent booked an Appointment
ALLOWEDBooking Agent read your Availability
BLOCKEDBooking Agent tried to open Clients, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Acuity Scheduling, so they never hold your Acuity Scheduling keys and never reach Acuity Scheduling directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Acuity Scheduling. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and cancelling booked appointments is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Acuity Scheduling keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which appointment or client, and the decision. The record is readable and can't be edited after the fact.

Questions

Acuity Scheduling, answered.

Does connecting Acuity Scheduling hand Bollard AI your whole account?+
Only the areas you allow. An admin connects your Acuity Scheduling, and you decide which areas, like appointments or availability, each agent can reach. Bollard AI doesn't browse or copy your account. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent cancel appointments on its own?+
Not unless you turn it on. Cancelling appointments and reading client records are held off by default, so an agent can book and read availability without ever calling off booked time or seeing client data, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Acuity Scheduling keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Acuity Scheduling, and the blocked attempt lands in the activity record with the reason.
How do we connect Acuity Scheduling?+
An admin connects the company's Acuity Scheduling once. Bollard AI seals the connection and lays out the areas of your scheduling to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Acuity Scheduling, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.

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