Integrations/Better Stack

Control what your AI agents do in Better Stack.

Let your team build AI agents for Better Stack. Bollard AI controls what each one can do, area by area.

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Better Stack
On-Call Agent
Monitors Monitoring areaOffReadFull use
Incidents Monitoring areaOffReadFull use
On-call schedules Monitoring areaOffReadFull use
Delete monitors and incidents
What agents can do

Set what each agent can do across your monitoring.

Each area of Better Stack, like monitors, incidents, or on-call schedules, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied.

Off
No access
The agent can't see that part of your monitoring.
Read
Read-only
The agent can read monitors and incidents in that area. It can't change anything.
Full use
Create and update
The agent can create and update monitors in that area.

Some actions stay off until explicitly turned on

Each one removes monitoring for good or changes who gets paged, so it could override the limits set elsewhere.

Deleting monitors or incidentsChanging on-call schedules and escalationsRemoving heartbeats
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Better Stack a single time. Bollard AI lays out the areas of your monitoring, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead, create, and update monitors in a single area
Example

An on-call triage agent.

An on-call agent creates and updates monitors and can read incidents, but it can't change your on-call schedules.

Monitors Monitoring areaOffReadFull use
Incidents Monitoring areaOffReadFull use
On-call schedules Monitoring areaOffReadFull use

Manage access

ALLOWEDOn-Call Agent updated a Monitor
ALLOWEDOn-Call Agent read an Incident
BLOCKEDOn-Call Agent tried to change an On-call schedule, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Better Stack, so they never hold your Better Stack keys and never reach Better Stack directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Better Stack. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and changing who gets paged is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Better Stack keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which monitor or incident, and the decision. The record is readable and can't be edited after the fact.

Questions

Better Stack, answered.

Does connecting Better Stack hand Bollard AI your whole account?+
Only the areas you allow. An admin connects your Better Stack, and you decide which areas, like monitors or incidents, each agent can reach. Bollard AI doesn't browse or copy your monitoring. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent delete monitoring or change who gets paged?+
Not unless you turn it on. Deleting monitors and changing on-call schedules are held off by default, so an agent can read and update where you allow without ever removing monitoring or changing who is paged, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Better Stack keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Better Stack, and the blocked attempt lands in the activity record with the reason.
How do we connect Better Stack?+
An admin connects the company's Better Stack once. Bollard AI seals the connection and lays out the areas of your monitoring to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Better Stack, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.

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