Integrations/Braze
Braze

Control what your AI agents do in Braze.

Let your team build AI agents for Braze. Bollard AI controls what each one can do, area by area.

Request early accessSee how it works →
BrazeBraze
Lifecycle Agent
User data Marketing areaOffReadFull use
Templates Marketing areaOffReadFull use
Messaging Marketing areaOffReadFull use
Send messages
What agents can do

Set what each agent can do across your marketing.

Each area of Braze, like user data, templates, or messaging, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied, and messaging is a separate switch.

Off
No access
The agent can't see that part of your marketing.
Read
Read-only
The agent can read templates and content in that area. It can't change or send anything.
Full use
Create and update
The agent can add and update user data and draft content in that area.

Some actions stay off until explicitly turned on

Each one messages your users or removes profiles for good, so it could override the limits set elsewhere.

Sending messages and campaignsDeleting user profilesExporting user profiles in bulk
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Braze a single time. Bollard AI lays out the areas of your account, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead, add, and draft in a single area
Example

A lifecycle marketing agent.

A lifecycle agent updates user data and can read your templates, but it can't send a campaign or export profiles in bulk.

User data Marketing areaOffReadFull use
Templates Marketing areaOffReadFull use
Messaging Marketing areaOffReadFull use

Manage access

ALLOWEDLifecycle Agent updated a record in User data
ALLOWEDLifecycle Agent read a Template
BLOCKEDLifecycle Agent tried to open Messaging, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Braze, so they never hold your Braze keys and never reach Braze directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Braze. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and messaging users is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Braze keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which user or template, and the decision. The record is readable and can't be edited after the fact.

Questions

Braze, answered.

Does connecting Braze hand Bollard AI your whole account?+
Only the areas you allow. An admin connects your Braze, and you decide which areas, like user data or templates, each agent can reach. Bollard AI doesn't browse or copy your account. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent message our users on its own?+
Not unless you turn it on. Sending messages and campaigns, and exporting profiles in bulk, are held off by default, so an agent can update user data and draft content without ever messaging users or copying data out, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Braze keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Braze, and the blocked attempt lands in the activity record with the reason.
How do we connect Braze?+
An admin connects the company's Braze once. Bollard AI seals the connection and lays out the areas of your account to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Braze, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.

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