Integrations/Dialpad
D

Control what your AI agents do in Dialpad.

Let your team build AI agents for Dialpad. Bollard AI controls what each one can do, area by area.

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DDialpad
Support Agent
Calls Account areaOffReadFull use
Contacts Account areaOffReadFull use
Users Account areaOffReadFull use
Make calls and send SMS
What agents can do

Set what each agent can do across your phone account.

Each area of Dialpad, like calls, contacts, or users, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied, and reaching out is a separate switch.

Off
No access
The agent can't see that part of your account.
Read
Read-only
The agent can read call logs and contacts in that area. It can't change, call, or text anything.
Full use
Read and update
The agent can read and tag call records in that area.

Some actions stay off until explicitly turned on

Each one places calls or texts in your name, so it could override the limits set elsewhere.

Making outbound callsSending SMSTransferring active calls
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Dialpad a single time. Bollard AI lays out the areas of your account, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead and tag call records in a single area
Example

A call notes agent.

A support agent reads and tags calls and can read your contacts, but it can't make a call or send an SMS.

Calls Account areaOffReadFull use
Contacts Account areaOffReadFull use
Users Account areaOffReadFull use

Manage access

ALLOWEDSupport Agent tagged a record in Calls
ALLOWEDSupport Agent read a record in Contacts
BLOCKEDSupport Agent tried to make a call, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Dialpad, so they never hold your Dialpad keys and never reach Dialpad directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Dialpad. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and reaching out by call or text is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Dialpad keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which call or contact, and the decision. The record is readable and can't be edited after the fact.

Questions

Dialpad, answered.

Does connecting Dialpad hand Bollard AI your whole account?+
Only the areas you allow. An admin connects your Dialpad, and you decide which areas, like calls or contacts, each agent can reach. Bollard AI doesn't browse or copy your account. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent call or text people on its own?+
Not unless you turn it on. Making outbound calls and sending SMS are held off by default, so an agent can read and tag call records where you allow without ever reaching out in your name, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Dialpad keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Dialpad, and the blocked attempt lands in the activity record with the reason.
How do we connect Dialpad?+
An admin connects the company's Dialpad once. Bollard AI seals the connection and lays out the areas of your account to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Dialpad, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.

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