Integrations/Gong
G

Control what your AI agents do in Gong.

Let your team build AI agents for Gong. Bollard AI controls what each one can do, area by area.

Request early accessSee how it works →
GGong
Deal Review Agent
Transcripts Sales areaOffReadFull use
Stats Sales areaOffReadFull use
Library Sales areaOffReadFull use
Delete recordings and data
What agents can do

Set what each agent can do across your call data.

Each area of Gong, like transcripts, stats, or the library, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied.

Off
No access
The agent can't see that part of your call data.
Read
Read-only
The agent can read activity stats in that area. It can't change anything.
Full use
Read and summarise
The agent can read and summarise call transcripts in that area.

Some actions stay off until explicitly turned on

Each one removes recordings or personal data for good, so it could override the limits set elsewhere.

Uploading call recordingsErasing a person's dataDeleting meetings
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Gong a single time. Bollard AI lays out the areas of your call data, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead and summarise records in a single area
Example

A deal review agent.

A deal review agent reads and summarises call transcripts and can read your stats, but it can't open the library or delete recordings.

Transcripts Sales areaOffReadFull use
Stats Sales areaOffReadFull use
Library Sales areaOffReadFull use

Manage access

ALLOWEDDeal Review Agent summarised a record in Transcripts
ALLOWEDDeal Review Agent read the Stats
BLOCKEDDeal Review Agent tried to open the Library, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Gong, so they never hold your Gong keys and never reach Gong directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Gong. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and deleting recordings or personal data is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Gong keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which call or transcript, and the decision. The record is readable and can't be edited after the fact.

Questions

Gong, answered.

Does connecting Gong hand Bollard AI all your call data?+
Only the areas you allow. An admin connects your Gong, and you decide which areas, like transcripts or stats, each agent can reach. Bollard AI doesn't browse or copy your call data. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent delete recordings or personal data?+
Not unless you turn it on. Deleting meetings and erasing a person's data are held off by default, so an agent can read and summarise calls where you allow without ever removing recordings or data, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Gong keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Gong, and the blocked attempt lands in the activity record with the reason.
How do we connect Gong?+
An admin connects the company's Gong once. Bollard AI seals the connection and lays out the areas of your call data to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Gong, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.

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