P

Control what your AI agents do in Pendo.

Let your team build AI agents for Pendo. Bollard AI controls what each one can do, and showing guides to users stays off by default.

PPendo
Product Analytics Agent
Reports Account areaOffReadFull use
Visitors Account areaOffReadFull use
Guides Account areaOffReadFull use
Launch guides
What agents can do

Set what each agent can do across your account.

Each area of Pendo, like reports, visitors, or guides, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied, and showing guides to users is a separate switch.

Off
No access
The agent can't see that part of your account.
Read
Read-only
The agent can read visitor data and reports in that area. It can't change or launch anything.
Full use
Create and update
The agent can create and update reports in that area.

Some actions stay off until explicitly turned on

Each one shows messages to your users or removes data for good, so it could override the limits set elsewhere.

Launching guides to usersDeleting reportsChanging tracking settings
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Pendo a single time. Bollard AI lays out the areas of your account, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead, create, and update reports in a single area
Example

A product analytics agent.

An analytics agent builds reports and can read visitor data, but it can't launch a guide to users or delete a report.

Reports Account areaOffReadFull use
Visitors Account areaOffReadFull use
Guides Account areaOffReadFull use

Manage access

ALLOWEDProduct Analytics Agent updated a record in Reports
ALLOWEDProduct Analytics Agent read a Visitor record
BLOCKEDProduct Analytics Agent tried to open Guides, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Pendo, so they never hold your Pendo keys and never reach Pendo directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Pendo. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and showing guides to users is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Pendo keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which report or guide, and the decision. The record is readable and can't be edited after the fact.

Questions

Pendo, answered.

Does connecting Pendo hand Bollard AI your whole account?+
Only the areas you allow. An admin connects your Pendo, and you decide which areas, like reports or visitors, each agent can reach. Bollard AI doesn't browse or copy your account. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent show guides to our users?+
Not unless you turn it on. Launching guides to users is held off by default, so an agent can build reports and read visitor data without ever showing a message to your users, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Pendo keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Pendo, and the blocked attempt lands in the activity record with the reason.
How do we connect Pendo?+
An admin connects the company's Pendo once. Bollard AI seals the connection and lays out the areas of your account to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Pendo, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.