Integrations/Shortcut

Control what your AI agents do in Shortcut.

Let your team build AI agents for Shortcut. Bollard AI controls what each one can do, area by area.

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Shortcut
Delivery Agent
Stories Delivery areaOffReadFull use
Epics Delivery areaOffReadFull use
Workflows Delivery areaOffReadFull use
Delete stories and epics
What agents can do

Set what each agent can do across your delivery workspace.

Each area of Shortcut, like stories, epics, or workflows, gets one of three levels: Off, Read, or Full use. Anything not allowed is denied.

Off
No access
The agent can't see that part of your workspace.
Read
Read-only
The agent can read stories and epics in that area. It can't change anything.
Full use
Create and update
The agent can create and update stories in that area.

Some actions stay off until explicitly turned on

Each one removes work for good or changes how delivery is run, so it could override the limits set elsewhere.

Deleting stories or epicsDeleting tasksChanging workflows
Set up & manage

Connect once. Manage everyone from there.

Connect once, then control access person by person. No new keys to hand out.

Step 1 · Set up

Connect once, company-wide

An admin connects your company's Shortcut a single time. Bollard AI lays out the areas of your workspace, and anything you don't allow stays out of reach for every agent.

Step 2 · Manage

Control access per person and agent

From one dashboard, set what every person and their agents can reach. Change it any time, with no new keys for anyone.

OffNo access
ReadRead-only
Full useRead, create, and update stories in a single area
Example

A delivery triage agent.

A delivery agent updates stories and can read your epics, but it can't delete stories or change workflows.

Stories Delivery areaOffReadFull use
Epics Delivery areaOffReadFull use
Workflows Delivery areaOffReadFull use

Manage access

ALLOWEDDelivery Agent updated a record in Stories
ALLOWEDDelivery Agent read an Epic
BLOCKEDDelivery Agent tried to open Workflows, denied by default

Monitor activity

The security model

Top-tier security.

Bollard AI is access control for AI agents. It sits between your agents and Shortcut, so they never hold your Shortcut keys and never reach Shortcut directly.

Everything runs through Bollard AI

Agents send their requests to Bollard AI, not to Shortcut. Bollard AI checks each one against your rules and passes only the allowed requests through.

Denied by default

Every area starts off-limits, and deleting work is held back on top of that. An agent gets in only where you've allowed it, and anything Bollard AI doesn't recognise is refused and held for review, never waved through on a guess.

Your keys stay sealed

Your Shortcut keys are sealed in a vault unique to your company and never shown again. Bollard AI unlocks them only for the instant an allowed request needs it.

Activity you can read

Every attempt is recorded in plain English: who or which agent, what they tried, which story or epic, and the decision. The record is readable and can't be edited after the fact.

Questions

Shortcut, answered.

Does connecting Shortcut hand Bollard AI your whole workspace?+
Only the areas you allow. An admin connects your Shortcut, and you decide which areas, like stories or epics, each agent can reach. Bollard AI doesn't browse or copy your workspace. It sits in front of it and checks every request the agents make, passing or blocking each one.
Can an agent delete work or change workflows?+
Not unless you turn it on. Deleting stories, epics, and tasks, and changing workflows, are held off by default, so an agent can update and read where you allow without ever removing work or reshaping delivery, until you explicitly allow it.
Can an agent see more than the person who owns it?+
No. An agent reaches only what its owner reaches. An explicit Off always overrides an inherited permission.
Where do our Shortcut keys live?+
Sealed in an encrypted vault, behind a key unique to your company. It's never shown again once connected, and Bollard AI unseals it only for the instant an allowed request needs it.
What happens when an agent tries something it's not allowed to do?+
Bollard AI blocks the request before it reaches Shortcut, and the blocked attempt lands in the activity record with the reason.
How do we connect Shortcut?+
An admin connects the company's Shortcut once. Bollard AI seals the connection and lays out the areas of your workspace to set rules for. From then on, all management happens in the Bollard AI dashboard.
Early access

Put your team's agents to work in Shortcut, without the risk.

We're onboarding our first development partners now. Tell us about your setup and we'll be in touch.

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